Individuals who receive, seek to receive, or participate in services provided by OCC and believe their rights have been violated, have been treated unfairly, or have experienced discrimination, harassment, retaliation, or unequal treatment in connection with OCC services may file a grievance under this procedure without fear of intimidation, retaliation, or adverse consequences.
OCC prohibits retaliation against any individual who, in good faith, files a complaint, participates in an investigation, provides information during a review, or otherwise exercises rights protected by law or agency policy. Reports of retaliation will be treated as separate violations and reviewed promptly.
Information regarding the Participant Discrimination Grievance Procedure is available on the OCC website, provided during the intake process, and available in printed or alternative formats upon request. OCC will ensure individuals are informed of their rights and have meaningful access to the grievance process.
Reporting Process
Reports may be filed by any individual who believes they have been subjected to discrimination, harassment, retaliation, unequal treatment, or conduct inconsistent with OCC policies.
Reports must include:
1. Grievant contact information;
2. A description of the alleged incident, action, or decision giving rise to the complaint;
3. The policy, practice, or conduct believed to have been violated;
4. The names of any individual(s) involved, if known;
5. Any steps already taken to resolve the matter; and
6. The resolution or remedy requested, if applicable.
Grievances should be submitted to:
Oneida Crisis Center
Attention: Executive Director
P.O. Box 174
Malad, Idaho 83252
If the issue involves the Executive Director, or if the Executive Director has an actual or perceived conflict of interest, the grievance shall be submitted directly to Attention: Oneida Crisis Center Board of Directors, at the address listed above.
Individuals with disabilities who require reasonable accommodation to participate in the grievance process are encouraged to notify OCC of their accommodation needs. Reasonable efforts will be made to ensure equitable access to the grievance and review process.
Whenever possible, OCC will issue a written acknowledgement of receipt to the grievant within 3-10 business days of receiving the grievance.
Regardless of whether individuals utilize OCC’s grievance procedure, they also have the right to file discrimination grievances with appropriate external agencies, including funding agencies, regulatory bodies, or civil rights enforcement agencies.
Idaho Council on Domestic Violence and Victim Assistance
(208) 332-1540
Idaho State Police, Pass-Through Grants & Research
(208) 884-7040
U.S. Department of Justice, Office for Civil Rights
(877) 696-6775
Review Process
Grievances will be reviewed promptly, equitably, and impartially. OCC will gather relevant information, review documentation, and provide involved parties an opportunity to present information relevant to the matter. Individuals responsible for reviewing complaints will avoid actual or perceived conflicts of interest and will conduct reviews in a fair and unbiased manner.
A grievant may request Board review at any point during the grievance process. Requests for Board review shall be submitted in writing. The Board President will determine the appropriate process, which may include interviews, review of documentation, or presentation of information by involved parties.
Grievances submitted to an external agency are subject to that agency’s procedures and timelines; OCC does not control or influence the review, investigation, or outcome of such matters.
Determination
Following completion of the review, OCC shall issue a written determination. The written determination shall summarize the findings of the review and any corrective action or resolution deemed appropriate. The determination shall constitute the final agency decision.
OCC will make reasonable efforts to review and resolve grievances in a timely manner. While the timeframe may vary depending on the complexity of the matter, OCC generally seeks to issue a written determination within thirty (30) calendar days of receiving a grievance. Additional time may be required when circumstances warrant a more extensive review.
All grievance records shall be maintained in accordance with OCC confidentiality, privacy, and record-retention policies.