Oneida Crisis Center (OCC) is committed to providing services in a manner that is equitable, respectful, accessible, trauma-informed, and free from discrimination, harassment, and retaliation. Participants have the right to voice concerns, file complaints, and seek resolution when they believe their rights have been violated or that services have not been provided in accordance with OCC policies and values.

OCC prohibits retaliation against any individual who, in good faith, files a grievance, participates in a review, provides information during an investigation, or otherwise exercises their rights under OCC policy. All grievances will be reviewed fairly, impartially, and as confidentially as possible.

A grievance may be submitted regarding, but not limited to:

• Discrimination, harassment, or retaliation;
• Unequal treatment or denial of services;
• Concerns regarding OCC programs, services, policies, or procedures;
• Concerns regarding staff, volunteer, contractor, or board member conduct;
• Accessibility or language access concerns;
• Violations of participant rights; or
• Other actions believed to be inconsistent with OCC policies, values, or applicable laws.

Grievances should be submitted in writing and include:

• A description of the incident, action, or decision giving rise to the complaint;
• The policy, practice, or conduct believed to have been violated;
• The names of any individuals involved, if known;
• Any steps already taken to resolve the concern; and
• The resolution or remedy requested, if applicable.

Grievances should be submitted to:

Oneida Crisis Center
Attention: Executive Director
P.O. Box 174
Malad City, Idaho 83252

If the grievance involves the Executive Director or a potential conflict of interest exists, the grievance should be submitted to:

Oneida Crisis Center
Attention: Board of Directors
P.O. Box 174
Malad City, Idaho 83252

Individuals with disabilities or limited English proficiency may request reasonable accommodations, auxiliary aids, qualified interpreters, translators, or assistance completing a grievance. OCC will make reasonable efforts to ensure meaningful access to the grievance process.

OCC will make reasonable efforts to acknowledge receipt of a grievance within three (3) to ten (10) business days.

Upon receipt, OCC will conduct a prompt and impartial review. The review may include interviews, written statements, review of documentation, consultation with relevant parties, and other actions necessary to evaluate the concern. All individuals involved will be provided an opportunity to share information relevant to the grievance.

Following completion of the review, OCC will issue a written determination summarizing the findings and any actions taken to resolve the matter.

OCC strives to resolve grievances within thirty (30) calendar days of receipt. More complex matters may require additional time. When additional time is necessary, OCC will notify the grievant whenever practicable.

The written determination shall constitute OCC’s final administrative decision unless Board review is requested.

External Complaints:

Participants may also file complaints with applicable funding agencies, civil rights agencies, licensing authorities, or regulatory agencies without first utilizing OCC’s grievance process.