As an OCC Participant, You Have the Right To:
- Be treated with fairness, respect, and dignity.
- Receive services in an environment free from bias, judgment, discrimination, and harassment, and access OCC’s grievance procedure if you believe your rights have been violated. The grievance procedure is available on our website or may be printed upon request.
- Receive services in the language of your preference through qualified interpreters or translators when necessary.
- Receive confidential services, be informed of any limits to confidentiality, control the sharing of your information through informed consent, and withdraw consent at any time as permitted by law.
- Receive services without charge and regardless of ability to pay, subject to program eligibility requirements and available funding.
As an OCC Participant, You Have the Responsibility To:
- Be respectful to staff, volunteers, and other participants.
- Be considerate, courteous, and treat others with dignity.
- Maintain confidentiality regarding other participants and services.
- Maintain the safety of yourself and others.
- Provide accurate information as necessary for program eligibility and service delivery.
- Work toward self-determined goals and participate in services to the extent you choose.
Services are voluntary and participant-driven, and participants may accept or decline services and referrals at any time.